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| CAD, CAM, CAE, design, technical drawing, drafting, delineation, visualization, manufacturing | ISSN 1442-2255 |
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Oce Presents Global Organization Management and Performance Management Strategies at the Southwest Academy of Management 2007 ConferenceSix Sigma Master Black Belt Michelle Griffin, Vice President of Customer Experience for Oc� North America, Shares Insights on Customer Retention Opportunities and Adaptive Responses to Organizational Demands
March 14, 2007, Chicago � Oce (Nasdaq: OCENY), a global leader in digital document management and delivery solutions, today announced that Michelle Griffin, Vice President, Customer Experience for Oc� North America, will be a twice-featured speaker at the 2007 Southwest Academy of Management (SWAM) Conference in San Diego, CA from March 14-17. In her presentations, Griffin will explore techniques for maintaining profitability as it relates to both performance management and the need to drive strategy in the face of multi-country departmental separation. Griffin is a Six Sigma Master Black Belt whose mission has been to help Oc� reinforce its Customer First philosophy throughout its U.S. direct service organization. She introduced Six Sigma principles � a structured approach for process and system improvement � as well as performance management and customer loyalty programs to help Oc� focus on continuous improvement by better understanding customer needs, analyzing business processes and instituting proper measurement methods. On March 14 from 3:00 � 4:30 p.m. at the SWAM Conference, Griffin will present on the topic, "Adventures in Management: IT and Power in Global Organizations." By using an Oc� case study, she will illustrate how customer segmentation can be used to drive customer loyalty and increase retention rates. On March 15 from 1:30 � 3:00 p.m., Griffin will present on the topic, "Strategic Organization Development: Adaptations Based on Imposed Organizational Demands." By using another Oc� case study, she will highlight how internal and external consultants can leverage the strategic organization development process to create a performance discipline. Interviews Available The event will be held March 14-17, 2007 at the Town and Country Resort in San Diego. Michelle Griffin is available for interviews throughout the SWAM Conference. About Oc� Oc� is a leading international provider of digital document management technology and services. The company's solutions are based on Oc�'s advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives -- locally and around the world. Supporting the workflow solutions are Oc� digital printers and scanners, considered the most reliable and productive in the world. Oc� also offers a wide range of display graphics, consulting and outsourcing solutions. Oc� employs around 24,000 people, with 2006 annual revenues of approximately $4 billion, operates in approximately one hundred countries and maintains research and manufacturing centers in the Netherlands, the United States, Canada, Germany, France, Belgium, the Czech Republic, and Romania. Oc� North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL; New York City; Boca Raton, FL; Salt Lake City, UT; Coventry, RI; and Vancouver, BC. North American revenues were approximately $1.7 billion for fiscal 2006, and employment is currently 11,000. About Michelle Griffin Michelle Griffin is the Vice President, Customer Experience for Oc� North America. She is a Six Sigma Certified Master Black Belt and is ISO 9002:2000 certified. She is also a doctoral candidate at Benedictine University in Lisle, IL. Before joining Oc�, Griffin was the senior VP and executive, Master Black Belt Six Sigma group operations manager at Bank of America. Prior to that role, she was the CIO at IMC. Griffin has spoken at numerous conferences and been published in various journals. About the Southwest Academy of Management The Southwest Academy of Management is an association of the Federation of Business Disciplines (FBD), a nonprofit, volunteer-driven organization founded in 1973. FBD hosts one of the largest, most prestigious annual meetings for those disciplines common to business administration and has both national and international constituencies of more than 1,300 college professors from schools of business attending its annual meetings. |