think3 Selected as One of the ASP's Ten Best Web Support Sites for 2006

With Fourth Win, think3 Named to the ASP Hall of Fame

CINCINNATI, May 15 /PRNewswire/ -- think3, a leading supplier of industrial design and product development solutions, today announced it has been named a winner in the ninth annual "Ten Best Web Support Sites" competition. The award showcases excellence in online service and support by the Association of Support Professionals (ASP). As one of two winners in the Small Company Division, think3 joins eight Open Division winners, including Hewlett-Packard Customer Care, Lucent Technologies and Microsoft. The 2006 award marks the fourth time in six years think3 has received the prestigious honor. With this win, think3 becomes the only small company to join the ASP "Hall of Fame."

A panel of judges, expert in Web support design and implementation, selected award winners based on 25 separate performance points, including:

- Overall usability, design, and navigation 

- Knowledgebase and search implementation 

- Interactive features 

- Personalization 

- Major site development challenge

"think3 Customer Care truly captures customer needs and provides tailor- made Web education and support," said Jeffrey Tarter, ASP executive director. "think3's site offers a highly individual, intuitive training experience that eases the learning process of adopting design engineering tools."

think3's Customer Care site offers advanced features that anticipate support inquiries in the new case management system, an up-to-date FAQ and knowledge base, and a multi-lingual MyTraining Web site. MyTraining, the cornerstone of think3's Customer Care approach, offers convenience, flexibility and unlimited availability. "Students" can choose how best to learn by selecting a curriculum or choosing from predefined programs. The starting point for individual learning begins with users selecting curriculum that matches their timeframe and learning goals.

The educational portal also offers knowledge-base articles, Web training tutorials and e-seminars. Predefined programs first introduce fundamental design concepts, continuing until the user advances to next-level topic. Completely customizable, the educational portal enables design engineers to adjust their learning environment and curriculum to their specific needs. New tutorials are added every month to provide timely, relevant training materials.

"This award supports think3's commitment to delivering full-service customer support, and validates our focus on providing a convenient and flexible site for our users," said Fabio Pensalfini, think3's vice president of Customer Care. "The ASP event allows us to compete shoulder-to-shoulder and win, alongside companies many times our size."

For further information about ASP and the 2006 Ten Best Web Support Sites, visit http://www.asponline.com

About think3, Inc.

think3 provides innovative, next-generation industrial design solutions for the industrial design industry and is a leading supplier of product development solutions to mid-sized manufacturers worldwide. Customers include BMW, Audi, Maytag, Alessi and GE Medical Devices. Overall, the company enables more than 5,000 manufacturers to achieve dramatic gains in competitiveness and profitability by optimizing their product development process. think3's best- of-class products, services and unique business delivery model lower manufacturers' risks and remove barriers to successful implementation. With headquarters in Cincinnati and offices throughout Europe, Asia and North America, the privately held company has been leading innovation for more than 20 years. 

www.think3.com

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