Océ Announces Successful Completion of Business Process Improvement Initiative

Consolidation of Technology Platform Among Operating Companies Part of Ongoing Program to Perfect Customer Experience

Chicago, March 16, 2004 - Océ (Nasdaq: OCENY), a global leader in digital document management and delivery solutions, today announced the successful completion of its Enterprise 2 (e2) business process and technology platform. E2 consolidates business processes - such as order entry, customer service, finance and payroll - of separate Océ North America operating companies onto one technology platform and enables Oce to provide a single point of contact to customers for products and professional services.

The completion of the e2 system is the latest stage of a broader, ongoing Océ North America initiative to perfect the customer experience, increase operational effectiveness and drive sales growth through improved coordination of its operating companies. Since November of 2003, Océ has combined its two largest operating units in North America, expanded its Six Sigma process improvement program, re-branded its document management services unit as Océ Business Services and consolidated its North American finance unit.

"Of all the process improvements made over the past year, e2 best represents the concept of One Océ," said Ronald E. Daly, Chairman and CEO of Océ North America. "Océ is known globally for its technology leadership and its ability to please the customer with extraordinary service. With e2, we're extending our process improvements to meet our customers' drive towards operational excellence and working to become the easiest company our customers do business with. Improved services and efficiencies through e2 will serve as catalysts for increased customer loyalty and growth."

The e2 project consolidated seven business processes onto a common technology platform running SAP(r) and other commercial and proprietary applications. With e2, authorized Océ associates can access information on order entry, service, finance, sales and marketing, human resources and payroll, logistics and professional services. The standardized systems will be used across Océ North America operating companies and will link to corporate systems in Venlo, the Netherlands, the location of Océ corporate headquarters.

About Océ 

Océ is a leading provider of digital document management technology and services. The company's solutions are based on Océ's advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives -- locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions. Netherlands-based Océ N.V. (Nasdaq: OCÉNY - News), with a workforce of more than 22,000 people and 2003 revenues of $3.0 billion, maintains research and manufacturing centers in the Netherlands, the United States, Germany, France, Belgium, the Czech Republic, and Japan. Océ's North American headquarters is located in Chicago with major business units in Chicago; New York City; Boca Raton, FL; San Jose, CA; Salt Lake City; and Coventry, RI. North American revenues were $1.2 billion for fiscal 2003, and employment is currently 9,100. 

www.oceusa.com

www.oce.com

 

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